The Teall family 2

Each month we will interview local mums who have started their own businesses and find out a bit more about their world….

Name: Cheryl Teall

Business: Teall Plumbing and Heating. http://www.teallplumbingandheating.co.uk/

Family: husband John , daughter Maddy (8) and son Reuben (5).

Top tip something to do with your family that is free, or costs very little: Geocaching, the kids call it treasure hunting and they love it. You can download an app for your phone then search for geocaches when you’re out and about.

Best way to relax once the kids are in bed: Listening to music as it helps to forget about work just for a little bit.

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Q: Firstly, tell us about Teall Plumbing & Heating. Teall Plumbing & Heating is run by myself and my husband John,we provide a wide range of services from general plumbing to gas installations.
Q: How did the idea for Teall Plumbing & Heating come about?  My husband was already a plumber for a company but unfortunately his hours were reduced and we had just had our second child, which meant it wasn’t enough. I suggested we start our own business and I would carry out all the paperwork. However, soon after we started I had to go to work with John to give him a hand, it started off with me just passing tools and cleaning up.

Q: Did you have experience in running your own business? How did you start? No neither of us had, I read a few books and did quite a bit of research about the basics of running a business, such as the book keeping required and what insurances we needed. But I didn’t have any experience of plumbing and heating at all, I was working and learning from John and also went to college once a week for four years to gain NVQ level 2 & 3 in Plumbing and Gas qualifications in boilers, fires & cookers.

Q:What’s it like to work at Teall Plumbing & Heating? Everyday is different, one day we can be fixing a boiler, the next day installing underfloor heating. I love it when a customer sees their completed new bathroom for the first time, it gives me job satisfaction especially when a customer has wanted a new bathroom for a long time.

Q:What’s your advice for fellow ‘mumpreneurs’? Definitely give it a go, I won’t lie its hard work, some evenings I’m still doing paperwork at ten o’clock after being at work during the day. However, I love the flexibility and if the children have sports day or a school play then I can take time off to be with them.

Q:What do you think has been the key to your businesses success? I think our customer care is a key factor, if any of our customers have a problem we will always try to fix it as soon as possible. Most of our work is repeat custom, and recommendations.

Q:What makes your business different? I think it’s the husband and wife team, it helps to put customers at ease, especially when requiring large projects like a new bathroom or heating system. It can sometimes be quite difficult for customers to find someone they can trust to carry out the job they want.

Q:What are your plans for the future? To continue to grow the business, it would be great to employ a female apprentice and this is something I really hope I can offer soon. I would also love to expand into renewable energy such as air source and ground sources heat pumps.

 

If you have set up your own business and would like to be featured in East Riding Mums meets, please email lucy@eastridingmums.com

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